Retainer Refund & Cancellation Policy

1. Retainer Billing Structure

All services (including Acquisitions BYO Pods at $2,500/mo, Acquisitions Turnkey Pods at $3,000/mo, Customer Service Squads at $2,500/mo, and volume scale squads) are billed in advance for thirty (30) calendar-day service cycles via Stripe Subscriptions.

Billing begins on the date of initial account provisioning or agreed-upon campaign launch date, and renews automatically every thirty (30) days unless written cancellation notice is received pursuant to Section 2 below.

2. Cancellation & Subscription Pausing Protocol

Notice Requirement: Clients may cancel or pause recurring retainers at any time by providing at least fourteen (14) calendar days written notice prior to the upcoming renewal billing date. Notice may be submitted via:

• The Stripe Customer Billing Portal accessible within your authenticated Client Portal.
• Written email to our billing desk at sales@lefyx.com.

Upon receipt of timely cancellation notice, your subscription will terminate at the end of the current paid thirty-day cycle, and no further charges will be initiated.

3. Non-Refundability of Active Service Cycles

Once outbound calling shifts or dedicated customer service shifts for an active 30-day billing cycle have commenced, retainer fees paid for that active cycle are strictly non-refundable.

Lefyx LLC incurs immediate, non-recoverable operational expenses upon pod activation, including agent salary commitments, telephony DID carrier purchases, skip tracing data expenditures, and territory lock reservations that prevent Lefyx from onboarding competing operators in that geographic area.

4. The 4-Pillars Lead Replacement Warranty

While monetary refunds are not granted for active shifts, Lefyx LLC provides an explicit Lead Replacement Warranty to guarantee quality integrity on all Turnkey acquisitions campaigns:

• Audit Standard: Every delivered deal dossier must satisfy the 4-Pillars Protocol (Condition, Timeline, Motivation, Price flexibility).
• Flagging Window: In the event a delivered lead is audited and shown to have materially failed the 4-Pillars standard at the time of the call, Client may flag the record in their portal within forty-eight (48) hours of delivery.
• Resolution: Upon verification by our internal QA desk, Lefyx will immediately issue a certified replacement lead credit to the Client's active queue at zero additional charge.

5. Chargeback Prohibition & Dispute Mediation

Client explicitly covenants to resolve any billing questions or concerns directly through good-faith mediation with Lefyx LLC. Disputing legitimate subscription charges through credit card issuers or banks without prior formal written communication constitutes a material breach of our Master Services Agreement.

In the event of an unjustified chargeback, Client shall be liable for all collection costs, statutory interest at 18% APR (or the maximum allowed by law), and reasonable legal fees incurred by Lefyx LLC in recovering funds.

6. Billing Desk Contact Information

For billing inquiries, invoice receipts, subscription modifications, or payment method updates: